Be Prepared with an Emergency READY Profile

8/31/2018 (Permalink)

Will you be ready when disaster strikes? The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”

In the event of an emergency, the SERVPRO Emergency READY Profile can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations, and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO’s free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP establishes SERVPRO of Los Gatos/Monte Sereno as your disaster mitigation and restoration provider, giving you access to 50 years experience and a system more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever expects a disaster, but now is the time to plan for it.

In review, the SERVPRO Emergency Ready Profile is:

• A no-cost assessment of your facility.
• A concise Profile document that contains only the critical information needed in the event of an emergency.
• A guide to help you get back into your building following a disaster.
• Establishes SERVPRO of Los Gatos/Monte Sereno as your disaster mitigation and restoration provider.
• Identification of the line of command for authorizing work to begin.
• Provides facility details such as shut-off valve locations, priority areas, and priority contact information.

The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save a lot of time in the future. Call SERVPRO of Los Gatos/Monte Sereno at 408-371-4001 to start your Emergency READY Profile today.

What You Can Do When Your Toilet Leaks

8/31/2018 (Permalink)

If you are like most people, you probably worry about keeping your bathrooms clean and as sanitary as possible. You may even purchase special in-bowl-chemicals for toilets, cleaners for counters, and sprays for mirrors. So, when a pool of water appears at the base of your toilet, it is reasonable to be concerned about the source of the water and the consequences of the pooling liquid. The problem may be a leaking toilet, a broken tank, or a damaged supply line.

What Can You Do?

Depending on the size of the water puddle, there are several ways you can address the situation.

• Try fixing the bathroom leak on your own.
• Call an experienced team of water damage professionals to assess the situation and restore the property.
• Call friends and ask them to come help repair your bathroom.

No matter which of the above repair methods you choose, the first step to take is to make the area safe by removing the puddling water around the leaking toilet.

How Can You Find the Problem?

If you are a DYI type of individual the next step in fixing your bathroom water problem is locating the leak. The toilet may have a crack, so check the sides of the bowl below the seat for flaws in the ceramic material. You may also want to examine the tank to see if it is leaking between the toilet base unit and the upper tank unit. The water could also be leaking near the floor around the wax ring inside the toilet base. Another possible scenario is a leak from the supply lines at the back of the toilet.

What Do You Do Next?

No matter which type of leak you find, the next step is to turn the water supply line off at the wall to prevent additional water damage. The valve is usually located behind the toilet. From there, the choice of what to do about the leaking toilet is all yours because the repair can differ greatly depending on what is causing the toilet leak. SERVPRO of Los Gatos/Monte Sereno is here to help 408-371-4001 

Dangers of Hoarding

7/27/2018 (Permalink)

We have heard of those crazy shows about individuals hoarding stuff and not wanting to part ways of all the things they have collected over the years. At SERVPRO of Los Gatos/Monte Sereno we want to keep families safe and give them tips in keeping a safe and healthy home. Hoarding is something hazardous when it comes to fire safety for anyone with this problem. The risks of one hoarding can crowd stoves and ovens making very unsafe to cook because of the possibility of something falling into those appliances and starting a fire. Another risk has items to close and crowed near heating equipment like a fireplace or a furnace which is very dangerous if the items were to fall into these kinds of equipment causing it to damage and start a fire. The hoarding of items is a very serious dangerous even when it comes to saving your own life. Firefighters will have a hard time trying to get in your home to rescue you or your loved ones in case of a fire. With stuff being everywhere like in any hoarding situation can make it difficult for a firefighter to navigate in the home. It is important to remember that if you have lots of items in or around your home to keep them at least 3 feet away from cooking appliance like a stove(s) or oven(s) and as well as any heating equipment like furnaces, boilers or fireplace.

Our Highly Trained Restoration Specialists can restore your Los Gatos / Monte Sereno Home

6/26/2017 (Permalink)

SERVPRO of Los Gatos / Monte Sereno is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Los Gatos / Monte Sereno

SERVPRO of Los Gatos / Monte Sereno specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For Immediate Service in Los Gatos / Monte Sereno, Call SERVPRO

6/26/2017 (Permalink)

SERVPRO of Los Gatos / Monte Sereno provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Los Gatos / Monte Sereno. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – (408)600-2020.

Residential Services

Whether your Los Gatos / Monte Sereno home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Los Gatos / Monte Sereno commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: 

http://www.SERVPROlosgatosmontesereno.com/commercial-restoration-cleaning

• Commercial Water Damage Restoration
• Commercial Fire Damage Restoration